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Information Technology

The Information Technology or IT Department is the digital data collection and management department for the District. We provide the highway infrastructure for data movement within the district, and to the Internet and back.  Data systems maintained include instructional and administrative systems. We transmit and receive data from a variety of sources, including federal, state, and local government; vendors; and publishers.  We have an IT Service Desk for support of the various systems that is accessible through the web (http://ecsd.zendesk.com), email (support@ecsd.zendesk.com), or phone (462-9493). We maintain data and email for all employees and students, and maintain systems that adhere to the various safety and security standards such as the Children’s Internet Protection Act (CIPA), Children’s Online Privacy and Protection Act (COPPA), Family Educational Rights and Privacy Act (FERPA), and the Health Insurance Portability and Accountability Act (HIPAA).

Department Structure

The Information Technology Department is made up of seven (7) workgroups:

  • Applications Support for integration and maintenance of various applications.
  • Network Services for providing and maintaining the infrastructure that allows data to flow across the district, and to and from the Internet.
  • Instructional Technology for enhancing teacher technology knowledge and improving student use of technology at all grade levels.
  • Service Desk for providing telephone and on-site support and repair of school and district based systems.
  • Student Data for support of data entry into the student information system.
  • Systems Communications and Operations for support and maintenance of the District mainframe systems and security of enterprise applications.
  • Telecommunications Systems for support and maintenance of telephone systems.

All schools have at least a half-time technical support staff member. The district operates a phone support line, the IT Service Desk, to respond to technology support requests from any user. In addition, the district maintains a separate level two phone support for the school-based Technology Coordinators, and a separate level two phone support for Data Specialists. In all other areas, IT staff partner with subject matter experts in each functional area to provide appropriate level two support for all applications. The district dispatches technicians from the IT Service Desk as needed to maintain the schools’ network and computing infrastructure.

District level three support provides the necessary services for the level one and two support personnel to maintain services at all schools. Those include an Internet connection at the district office; fiber or wireless connectivity from the district office to each school; fiber, copper, and wireless network infrastructure within each school; servers maintaining network directory information for login to resources as well as resources hosted internally by the district; workstation imaging tools to help level one support keep all end point devices up to date; print services; and application support including the integration and maintenance of all software systems.

Every school has an assigned Technology Support Technician and Network Analyst. Most schools (all Title I schools) have an assigned Instructional Technology Teacher. These three staff members work with school-based Technology Coordinators to meet the needs of the students and staff at each school site.

Director of Information Technology

Tom Ingram  

Admin Secretary    850.469.5344

Karen Hatcher
   

Coordinator of Management Information Systems

Keith Lech
Admin Secretary     850.469.6253 Robin Hukill
   

Coordinator of Technology Services

Jim Branton
Admin Secretary      850.469.5312 Sharon Hewett
   

 

You can contact the Service Desk at 850-462-9493  or  support@ecsd.zendesk.com for any questions relating to application support, technical support of the network, computer, or video systems.

You can also visit  https://ecsd.zendesk.com  to create a support ticket.