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Furniture Warranty Information

New Student Classroom

Furniture Warranty Information

 

If you have received NEW standardized student classroom furniture from either the Warehouse Student Furniture Replacement Program, Facilities Planning construction projects or through other funds since 1995, the following warranty information applies. The furniture covered under this notice applies to the Virco and Scholarcraft hard resin seat chairs, the Scholarcraft Dual Entry Sled Based Chairdesk and the Irwin (Classroom Select since 2000) Elementary Desk.

 

PRODUCT DESCRIPTIONS 

1. Virco Chair- provided from 1995-1998. Hard resin seat and back on chrome frame. Identified by a horizontal X-brace welded between the legs approx. 9” above the floor. Warranted against normal wear and tear and manufacturing defects for 7 years.

 
2.  Scholarcraft Chair- provided from 1998-present. Hard resin seat and back on chrome frame. Warranted against normal wear and tear and manufacturing defects for 7 years.
 

3. Scholarcraft Dual Entry Sled based Chairdesk- provided from 1995. Hard resin seat, back and desk top on chrome frame. Has book storage cage under the seat. Warranted against normal wear and tear and manufacturing defects for 7 years.

4.  Elementary Desk- provided since 1995. Plywood top covered with oak formica laminate. Black metal frame, slight pebble finish, each side consists of 2 steel tubes running from the book case to a solid splayed foot with dull aluminum wear strip on top and 2 glides per side. Book case has a scalloped edge when viewed from the side. Fully adjustable from 19”-30”. Warranted against normal wear and tear and manufacturing defects for Irwin desks 7 years, Classroom Select desks 16 years.

 

EXAMPLES OF NORMAL WEAR AND TEAR, MANUFACTURING DEFECTS

 
1. The chairs and chairdesks hard resin seats and backs may have screws overtorqued at the factory. After some use, the screws may pull away from the frame with chunks of resin, and the seat or back may come loose or come off.

2. The hard resin seats and backs, while extremely durable, are subject to fractures and chipping if knocked over on a hard surface.

WARRANTY CLAIM PROCEDURES

  1. Determine the manufacturer (Virco, Scholarcraft, Irwin/Classroom Select)
  2. Determine the nature of the damage.
  3. For chairs, determine the size, which is the height of the seat from the floor.
  4. For chairs determine color of the seat and back.
  5. For chairdesks determine colors of seat, back and desk top.
  6. Determine the date of installation at your school.
  7. Purchasing Department requests you email the info to the buyer, Marguerite Van Nostrand, or fax it to them, 469-6271. They will contact the vendor to arrange for either repair or replacement. (Do not send it to the Warehouse or Facilities.)

GLIDE REPLACEMENT INFORMATION

Should the glides (those metal and nylon devices on the bottoms of chair and desk legs that rest on the floor) become damaged or missing, the Warehouse provides replacements. For chairs, order Nylon base swivel glide, Item ID 0240111. For chairdesks order Nylon base 1 ¾” glide, ¼” screw shank, Item ID 0240114. Glides on the Irwin/Classroom Select Desk are not replaceable, if missing, process a warranty claim.